We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on Millwood Surgery 01493 444484 or Falkland Surgery 01493 442233
- email the practice manager at nwicb.millwoodcomplaints@nhs.net
This will help to ensure that your complaint gets to the right person in the right timeframe.
We’ll let the staff involved know about any issues we need to work on and share the good practice across our teams.
Your information
In the event that your feel the practice has not complied with the current data protection legislation, either in responding to your request or in our general processing of your personal information, please complete our feedback form. You can also raise your concerns in the first instance in writing to the Operations Manager at:
The Millwood Partnership
Mill Lane
Bradwell
Norfolk
NR31 8RW
If you remain dissatisfied with our response you can contact the Information Commissioner’s Office at:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Enquiry line
01625 545700
Website
www.ico.org.uk