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pillsRepeat Prescriptions

How to order your repeat medications from the doctors surgery

If you are on long-standing or continuous medication and if the doctor has agreed, you may obtain repeat prescriptions. This decision, and the number of repeats belongs solely to the doctor concerned and cannot be overruled by other staff. We require at least 48 hours notice for your prescriptions in writing. When you need a repeat prescription:

  • Call the Prescription Ordering Direct (POD) service on 01502 718615  (there may be some initial set up)
  • Request online (SystmOnline registration required - please ask reception)
  • Use the tear-off slip on your previous script and either:
    • Post the slip to the surgery indicating which items you require (please include a stamped self-addressed envelope if you want the prescription posted back to you).
    • Put the slip into the Repeat Prescription box in reception.

From time to time you will be asked to make an appointment to see the pharmacist or doctor for a review of your treatment and to enable any adjustment to be made if necessary.

We also now offer the Electronic Prescription Service.

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

You will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

Your prescriptions can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you:

  • don’t want to go to your GP practice every time to collect your prescription.
  • collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

  • don’t get prescriptions very often.
  • pick up your medicines from different places.

How can you use EPS?

Please ask at reception when you next order your prescriptions.

Urgent Prescriptions

If you require a prescription more urgently than 48 hours please speak to reception who will do their best to accommodate you.

Please note to ensure patient safety we do NOT accept prescription requests over the telephone

Prescription Fees

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS Charges

If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

There is further information about prescription exemptions and fees on the NHS website

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